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Privacy Policy

Tortu B.V. places great value on protecting your privacy and is responsible for processing personal data as outlined in this privacy statement.

Contact Information

Tortu B.V.
Wasbeekerlaan 59
2171 AE Sassenheim
085 – 222 08 01
info@tortuworld.com

Personal Data We Process

Tortu B.V. collects your personal data in the following cases:

  • When you provide us with your personal data (both analog and digital);
  • When you use our services.

Below you will find an overview of the personal data we process:

  • First and last name
  • Gender
  • Date of birth
  • Address details
  • Phone number
  • Email address
  • Payment details

Purposes and Legal Basis for Processing Personal Data

Basis: Purpose:
It is necessary for the performance of a contract. Processing your payment.
The data subject has given consent. Sending our newsletter.
It is necessary for the performance of a contract. Contacting you via email, text message, or phone if necessary to provide our services.
It is necessary for the performance of a contract and/or the data subject has given consent. Informing you about changes to our services and products.
It is necessary for the performance of a contract. To deliver goods and services to you.
It is necessary to comply with a legal obligation. To comply with administrative retention obligations.

Automated Decision Making

Tortu B.V. does not make decisions regarding matters that may have consequences for individuals based on automated processing. This refers to decisions made by computer programs or systems without human intervention (e.g., by a Tortu B.V. employee). Tortu B.V. uses the following computer programs or systems: Exact inventory and order system.

Retention Periods

Personal data will not be retained by Tortu B.V. for longer than is strictly necessary to achieve the purposes for which the data was collected.

Sharing Personal Data with Third Parties

Personal data is not sold by Tortu B.V. to third parties. Personal data is only provided to third parties in accordance with this privacy statement and applicable laws and regulations.

Your data may be provided by Tortu B.V. to:

  • Logistics partners: our logistics partners receive your name and delivery address from us. This information is necessary for our logistics partner to deliver your order to the address you provided.
  • External service providers: Tortu B.V. only shares personal data with external service providers when they need it to perform their tasks. Only strictly necessary data is shared in this regard. Tortu B.V. also enters into agreements with the relevant external service providers, specifying what can be done with the data.
  • The government: sometimes personal data must be provided to government authorities. This may occur, for example, when certain government agencies need this data to carry out their tasks, such as the tax authorities.

The types of tasks our external service providers perform for us include:

  • Providing financial services, such as payment services, collection agencies, and credit information agencies.

Accessing, Correcting, or Deleting Data

You have the right to access, correct, or delete your personal data. Additionally, you have the right to withdraw your consent for data processing or object to the processing of your personal data by Tortu B.V. and have the right to data portability. This means you can request us to: send the personal data we hold about you in a computer file to you or another organization you have specified.

You can submit a request for access, correction, deletion, data portability of your personal data, or request to withdraw your consent or object to the processing of your personal data by email: info@tortuworld.com or by post:

Tortu B.V.
Wasbeekerlaan 59
2171 AE Sassenheim

To ensure that the request for access has been made by you, we ask you to include a copy of your identity document with the request. In this copy, please black out your photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Tortu B.V. would also like to inform you that you have the possibility to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.

Security of Your Personal Data

Tortu B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration. If you believe that your data is not properly secured or if there are indications of abuse, please contact us at info@tortuworld.com.

Changes to the Privacy Statement of Tortu B.V.

It is possible that we may change the information in this Privacy Policy when we deem it appropriate. If we do so, we will inform you through the various channels of the Platform (e.g., via a banner, a pop-up, or a push notification), or even notify